Shipping, Pickup, & Delivery FAQ
Please scroll down to read about our delivery, shipping, and pickup options.
Before you choose delivery, please read the FAQ below!
Where do you deliver?
Local delivery is available ONLY for areas within a 20 mile radius of Frisco, Texas.
Are you eligible for local delivery?
Choose the shipping option on the cart page. Add your shipping address at checkout. If you qualify, the delivery option will appear.
*Please note: If you select an accelerated method of payment (such as Apple Pay or Paypal), even if you are eligible, the Local Delivery option will not appear!
What is the difference between local delivery and shipping?
Local Delivery orders are personally delivered, the same or next day. Your order will be placed on your doorstep or as requested in the notes of your order. We want everyone to be safe!
Online orders with shipping are delivered via USPS or UPS and take 1-4 business days to arrive. *Any delays within the USPS or UPS are out of our control. We appreciate your patience and understanding.
How do I choose local delivery?
In the shipping option drop down box, choose "local delivery". Please add your phone number so that you can be contacted for any delivery clarification. It would be helpful to add any specific delivery instructions in the notes for your order.
What are the delivery times?
All orders placed before 12pm will be delivered the same day between 2pm-6pm. All orders placed after 12pm will be delivered next day, between 2pm-6pm.
How much is local delivery?
Local delivery within a 15 mile radius is a flat $5. Local delivery within a 16-20 mile radius is a flat $10.
A minimum order of $20 is required. Please be aware that this may change as we adapt to this service.
What if your address is just outside the delivery zone?
We understand that you want to be included! We make every effort to provide accessibility. However, we have to set at limit and adhere to that for clarity and consistency. If we have the capability to increase our delivery zone in the future, we will. Thank you for your understanding!
What methods of shipping do you offer?
We offer shipping via USPS or UPS. Each available option will be offered at checkout. You get to choose your desired shipping method.
How are shipping costs calculated?
Shipping costs are based on the weight of your order and the zip code of the delivery address as calculated by USPS or UPS. The heavier your package and the farther it has to travel, the more costly it will be. (We're located in the Dallas area).
Why is shipping so expensive?
We know everyone hates to pay for shipping! But we promise that we charge what USPS and UPS charges us. Please understand as a small business, that we cannot compete with the arrangements Amazon and the like have. If you ever see us offer an opportunity for free shipping - take it! When we gift that to you, we are still paying to have your order shipped to you!
How can I pick up my order myself?
Woohoo! Now you CAN pick up your order yourself completely free!
We have partnered with Nature's Plate in Plano, Texas so that you can place your order and then select pickup at their Plano store. *Please bring your order number and/or confirmation email to pick up!
When can I pick up my order?
Orders can be picked up weekly, on Sundays between 11am to 6pm. You will be able to select the day and time of your pickup at checkout.
Where do I pickup my order?
Pickup orders will be waiting for you at the Nature's Plate store in Plano.
8404 Preston Rd. #226 Plano TX, 75034
What if I cannot make my pickup time?
Please make every effort to show up for your order. Reach out to us as soon as possible at firstname.lastname@example.org if you absolutely cannot pickup your order. We will do our best to accommodate you.